Fulfillment
From winning bid to artwork proof, installation, 90 days on the van, and removal or renewal.
Terms version: 2026-08-28
1. What is delivered
A winning bid purchases one removable advertising placement in the selected space for 90 consecutive calendar days. The winning price is stated in U.S. dollars and includes standard printing, standard installation, ordinary maintenance of the placement, and removal at the end of the term.
This is an on-vehicle advertising service. No retail product is shipped to the advertiser, and the printed material does not transfer to the advertiser unless agreed in writing.
2. After the auction
- The highest approved bidder receives a winner notice with the final amount, selected space, payment status or instructions, and production contact details.
- The advertiser supplies approved-source artwork and confirms it complies with the Creative Policy.
- Brand My Van prepares a production proof showing the final dimensions, proportional scale, safe area, background treatment, and intended placement.
- The advertiser approves that proof in writing or requests reasonable corrections.
- After approval, Brand My Van orders the removable print, schedules installation, and confirms an expected installation window and outside date.
- After installation, Brand My Van sends a dated completion notice and reasonable visual documentation. That documented installation date is day one.
3. Artwork fit and proof approval
Uploaded previews are illustrative. Final fit is based on the usable painted-steel area of the selected vehicle surface and avoids windows, lights, handles, wheels, seams, license plates, required markings, and unsafe wraparound. Logos are scaled proportionally by default. Brand My Van will not stretch, crop, recolor, or materially alter supplied artwork without approval.
Production does not begin until written proof approval. Delay in supplying usable artwork or approving the proof may move the installation estimate, but it does not consume any of the 90 display days.
4. Included work and optional extras
The winning price includes standard removable material, one approved production run, standard surface preparation, installation, ordinary maintenance, and end-of-term removal. Basic scaling and placement of a supplied logo are included.
Original logo design, substantial artwork reconstruction, specialty finishes, unusual materials, or advertiser-requested reprints after proof approval are not included. Any optional work requires a separate written quote and affirmative approval. There are no automatic add-on charges.
5. The 90-day clock
The term begins on the documented installation date and continues for 90 calendar days, subject to downtime credits. Payment date, auction close, proof approval, printing, and scheduling do not start the term. Brand My Van records the installation and scheduled expiration date in the campaign record.
6. Ordinary vehicle use
The vehicle is a privately operated Chevrolet Express cargo van used in San Francisco and the Bay Area and may travel elsewhere. No minimum mileage, daily driving schedule, exact route, parking location, audience demographic, impression count, leads, sales, press coverage, or other advertising result is promised. Traffic, weather, work, maintenance, parking rules, and ordinary life affect where and when the van is seen.
7. Downtime, damage, and make-good days
A full calendar day when collision, repair, vehicle unavailability, or placement damage prevents the paid creative from being displayed earns one replacement day. Brand My Van will extend the campaign day-for-day and update the recorded expiration date.
If extension is not reasonably possible, the advertiser receives a pro-rata refund equal to the winning price divided by 90 for each full unavailable day. Ordinary overnight parking, routine stops, and normal personal use are not downtime. Placement damage caused by ordinary vehicle use will be repaired or replaced when reasonably practical without an additional advertiser charge.
8. End of term and renewal
Before the expiration date, the advertiser receives the first opportunity to renew the same space for another 90 days at the same campaign price. Renewal requires affirmative acceptance and a separate one-time payment. There is no subscription or automatic charge. If the offer is declined or expires, Brand My Van removes the placement and returns the space to auction.
9. Fulfillment questions
Use the monitored support contact below for artwork delivery, proof corrections, installation updates, damage reports, or downtime questions. Include the advertiser name and space ID. Cancellation and refund treatment appears in the Refund and Cancellation Policy.
Customer contact
Questions about bidding, payment, artwork, installation, renewal, refunds, or privacy can be submitted through the contact page.
- Contact form
- brandmyvan.life/contact
- Email endpoint
- support@brandmyvan.life
- Business location
- Charlotte, North Carolina, United States